Last updated: 21 August 2026
This Privacy Policy explains how Studio ZWD Ltd, trading as Zoe Willis (“we”, “us” or “our”), collects, uses and protects your personal information.
Studio ZWD Ltd is the data controller responsible for your personal information.
Company number: 17141948
Trading name: Zoe Willis
Email: studio@zoewillisdesign.com
1. Information we collect
We collect and process personal information necessary to provide our interior design, creative direction, consultancy and related services. This may include:
Your name
Email address
Telephone number
Postal and project addresses
Billing and payment information
Interior design preferences
Project details, plans, photographs and videos
Business and professional details where you engage us commercially
Information provided during consultations or through questionnaires
Records of correspondence and communications
Website usage and cookie information
Please avoid providing sensitive personal information unless it is genuinely necessary for your project and we have agreed to receive it.
2. How we collect your information
We may collect information when you:
Complete a website contact form or questionnaire
Book a consultation, advice session or design service
Enter into a contract with us
Email, telephone or communicate with us directly
Subscribe to our newsletter or marketing communications
Engage with us through social media or another online platform
Visit or interact with our website
Are introduced to us by an estate agent, developer, supplier, professional adviser or mutual contact
We may also receive information from publicly available sources where appropriate.
3. How we use your information
We may use your personal information to:
Respond to enquiries
Prepare proposals, quotations and contracts
Deliver and manage our services
Understand your requirements, preferences and design objectives
Manage consultations, appointments and project communications
Process payments and maintain financial records
Purchase or arrange products and services for your project
Communicate with suppliers, contractors and other project professionals
Manage our client and business relationships
Improve our services and website
Comply with our legal, tax, insurance and regulatory obligations
Establish, exercise or defend legal claims
Send marketing communications where we have your consent or are otherwise legally permitted to do so
We do not sell your personal information.
4. Our lawful bases for processing
Under UK data protection law, we must have a lawful basis for using your personal information. Depending on the circumstances, we may rely upon:
Contract: where processing is necessary to provide a service you have requested or to take steps before entering into a contract.
Legitimate interests: where processing is necessary to operate, administer and develop our business, manage professional relationships or respond to enquiries, provided these interests are not overridden by your rights.
Legal obligation: where we need to comply with tax, accounting, regulatory or other legal requirements.
Consent: where you have given us permission, including for certain marketing communications or uses of project imagery.
Where we rely on consent, you may withdraw it at any time.
5. Marketing communications
We may send you information about our services, projects, events or updates where you have consented or where the law otherwise permits us to do so.
You can unsubscribe at any time by using the link contained in a marketing email or by contacting studio@zoewillisdesign.com.
We will not sell or provide your information to third parties for their own marketing purposes.
6. Sharing your information
Where necessary, we may share relevant information with trusted third parties, including:
Contractors, tradespeople, architects and other project consultants
Product suppliers, manufacturers, retailers and delivery companies
Payment, banking and accounting providers
IT, website, email, cloud-storage and project-management providers
Marketing and communications platforms
Professional advisers, including accountants, insurers and legal advisers
Government, regulatory or law-enforcement bodies where legally required
These parties may act as data processors on our behalf or as independent data controllers. We only share information reasonably necessary for the relevant purpose.
7. International transfers
Some of our service providers may store or process information outside the United Kingdom. Where this happens, we take reasonable steps to ensure that appropriate legal safeguards are in place, such as UK adequacy regulations or approved contractual protections.
8. Storing and protecting your information
Your information may be stored using services including Google Workspace, Notion and other secure project-management, accounting, marketing and cloud-storage platforms.
We use appropriate organisational and technical measures designed to protect personal information against unauthorised access, disclosure, alteration, loss or destruction.
However, no online system or method of electronic storage can be guaranteed to be completely secure.
9. Data retention
We retain personal information only for as long as reasonably necessary for the purposes for which it was collected and to meet our legal, contractual, tax, insurance and regulatory obligations.
Client, project, contractual and financial records may generally be retained for up to six years after the relevant project or business relationship ends. Certain records may be retained for longer where required by law or where necessary in connection with a legal claim.
Marketing information is retained until you unsubscribe, withdraw your consent or we determine that it is no longer appropriate to retain it.
10. Your data-protection rights
Depending on the circumstances, you may have the right to:
Request access to the personal information we hold about you
Request correction of inaccurate or incomplete information
Request deletion of your information
Request that we restrict how your information is used
Object to certain processing, including direct marketing
Request the transfer of information you provided to us
Withdraw consent at any time where we rely upon consent
Complain to the Information Commissioner’s Office
These rights are subject to certain legal limitations. To exercise any of them, contact studio@zoewillisdesign.com.
You also have the right to complain to the Information Commissioner’s Office. Further information is available at www.ico.org.uk.
11. Cookies
Our website may use essential, functional and analytical cookies. Essential cookies help the website operate, while other cookies may help us understand how visitors use the website and improve its performance.
Where legally required, non-essential cookies will only be used with your consent. You can manage cookies through our cookie banner and your browser settings.
Please see our Cookie Policy or cookie settings for further details.
12. Transfer from Zoe Willis Ltd
Studio ZWD Ltd, trading as Zoe Willis, has succeeded the business previously operated by Zoe Willis Ltd under the trading name Zoe Willis Design.
Personal information previously collected in connection with Zoe Willis Design may therefore be transferred to and processed by Studio ZWD Ltd for the continuation and administration of the same or related services, client relationships, projects and business activities.
Studio ZWD Ltd will use this information in accordance with this Privacy Policy and applicable data-protection law. This change does not permit us to use your personal information for materially incompatible purposes.
If you do not wish to continue receiving marketing communications, you may unsubscribe at any time. You may also contact us if you have questions or concerns about the transfer of your information.
13. ICO registration
Studio ZWD Ltd is registered with the Information Commissioner’s Office as a data controller, as required under applicable UK data-protection law.
14. Changes to this Privacy Policy
We may update this Privacy Policy from time to time to reflect changes to our business, services or legal obligations.
The latest version will be published on our website with the date of the most recent update.
15. Contact us
If you have any questions about this Privacy Policy or how we handle your personal information, contact:
Studio ZWD Ltd, trading as Zoe Willis
Company number: 17141948
Email: studio@zoewillisdesign.com